Privacy Policy

1 SCOPE OF THIS PRIVACY POLICY

1.1 This Privacy Policy (""Policy"") describes how pineca.ie (""we"", ""us"") collects, uses, and discloses personally identifiable information provided by you when you visit pineca.ie, purchase our products, or use our services. By accessing our website, buying our products, or using our services, you become subject to this Policy.

1.2 Data Controller. The data controller for personal data collected through pineca.ie is the operating entity of the Quick Garden family of companies responsible for the Irish market. For data protection enquiries, contact us at:
Telephone: +353 1 699 4541
Email: [email protected]

1.3 We assume that you have read and accepted this Policy. If you do not agree with this Policy, you should not use our website or services. This Policy forms part of our general Terms and Conditions.

1.4 We may update this Policy from time to time. Changes will be posted on our website and you will be notified by email. Continued use of our website and services following any change constitutes your acceptance of the revised Policy.

1.5 Legal basis. This Policy is designed to comply with the EU General Data Protection Regulation (GDPR) as it applies in Ireland and the Data Protection Acts 1988–2018 (as amended).

2 PERSONAL DATA WE COLLECT

2.1 Purchase information. When you purchase products or use our services, we collect contact and billing information including your name, address, email address, phone number, and payment details. This information is required to verify your identity, process your order, and fulfil our contractual obligations.

2.2 Communication and order information. We collect information created or provided in connection with your purchase and use of our services, including order details, email correspondence, and your interactions on our website. This is used to provide and improve our services and to communicate with you about your order.

2.3 Website usage data. We use cookies and other technical means to collect information about how visitors use our website, including IP addresses, browser information, and browsing patterns. See our Cookies Policy for full details.

2.4 Third-party information. We may obtain information about you from third-party sources and combine it with information we hold. This may be used to improve our services, ensure payment, or to send you relevant marketing communications where you have consented.

2.5 Legal bases for processing. We process your personal data only on the following lawful bases:

• Contract performance – when you purchase products or services
• Pre-contractual steps – when you save a basket or enquire prior to purchase
• Your consent – where you have explicitly agreed to a specific use
• Legal obligation – where applicable Irish or EU law requires us to process your data
• Legitimate interests – for fraud prevention, security, and improving our services

2.6 Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from minors.

3 RETENTION OF PERSONAL DATA

3.1 Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected – typically the duration of our contractual relationship with you – or as required by Irish and EU law.

3.2 We may retain certain data after the end of a contractual relationship to comply with legal obligations, prevent fraud, resolve disputes, or enforce our agreements.

4 DISCLOSURE OF PERSONAL DATA

4.1 We may share your personal data with trusted third-party service providers (such as delivery companies, payment processors, and installation partners) who need that data to perform their specific services. All such providers are contractually bound to keep your data confidential and to use it only for the purposes for which it was shared.

4.2 Your data may be shared with affiliated entities within the Quick Garden group of companies for the purpose of providing you with our services.

4.3 We may disclose personal data where required by Irish or EU law, by court order, or to protect the rights, property, or safety of our users or third parties.

4.4 In the event of a business sale, merger, or restructuring, personal data may form part of the transferred assets. We will notify you if your data is to be transferred to a new controller.

4.5 Where we engage advertisers, we may share anonymised aggregate data only. We will not share individually identifiable information with advertisers.

5 YOUR RIGHTS UNDER GDPR AND IRISH LAW

Under the GDPR and the Data Protection Acts 1988–2018, you have the following rights in relation to your personal data:

5.1 Right of access. You may request a copy of your personal data, information about where it was obtained, why it is held, and any recipients of your data in the past year. We will respond within 30 calendar days of receiving your verified request.

5.2 Right to rectification. You may request that inaccurate or incomplete personal data be corrected. We will make corrections within 5 business days of your written request.

5.3 Right to erasure. You may request deletion of your personal data. We will delete your data unless retention is required for: fulfilment of a contract, compliance with a legal obligation, establishment or defence of legal claims, or other legitimate purposes.

5.4 Right to restrict processing. You may request that we restrict the processing of your personal data (i.e. that we store it but take no further action) in certain circumstances, including where you contest its accuracy or object to its processing.

5.5 Right to data portability. You have the right to receive your personal data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transferred to another controller.

5.6 Right to object. You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, in which case we will stop unless we can demonstrate compelling legitimate grounds.

5.7 Right to withdraw consent. Where processing is based on your consent, you may withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5.8 Right to lodge a complaint. You have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's national data protection supervisory authority, if you believe your data protection rights have been infringed. We would ask that you contact us first to allow us to address your concern. The DPC can be contacted at www.dataprotection.ie.

To exercise any of the above rights, contact us at [email protected] or by telephone at +353 1 699 4541.

6 LINKS TO OTHER WEBSITES

Links to external websites on pineca.ie do not imply our endorsement of those sites. This Privacy Policy does not apply to external websites. Please review the privacy policies of any external sites you visit.

7 SECURITY

We use reasonable technical and organisational measures to protect your personal data. However, no system can fully eliminate the risk of a security incident. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the Data Protection Commission in accordance with our obligations under the GDPR.

8 CONTACT AND QUERIES

To submit a request relating to your personal data, or for any questions about this Policy, contact us:

• Email: [email protected]
• Telephone: +353 1 699 4541

Please include your name and contact details in all data requests so that we can verify your identity and respond appropriately.